General conditions of sale


1. Identification of the person responsible for the website.


Registered office: C/La Barrera, s/n – 49610 Santibáñez de Vidríales (Zamora)

NIF: B-49166150

Public Registry: Registered in the Commercial Registry of Zamora Volume 146, Page 204, Sheet ZA-2,417, 1st entry, Date 02-25-1997

Phone: 980 648 353



2. Identification of the person responsible for the website.


C/ Cardenal Mella 3, bajo 49009 Zamora

NIF: 71014004D

Phone: 629280624



3. Object.

These general conditions (hereinafter, the “General Conditions”), together, where applicable, with the particular conditions that may be established (hereinafter, the “Particular Conditions”), are intended to expressly regulate the conditions applicable to the processes. of contracting carried out by users (the “Client”), of products and/or services offered by Lácteas Zamoro through its website

These General Conditions will remain in force and will be valid for as long as they are accessible through the Website, without prejudice to the fact that Lácteas Zamoro reserves the right to modify, without prior notice, both the General Conditions, where applicable, the Particular Conditions, as well as any of the legal texts that are displayed on the Website. In any case, access to the Website after its modification, inclusion and/or replacement implies acceptance of the same by the user.

The Client is subject to the General Conditions in force at each moment of making the corresponding contract, and it is not possible to contract any product and/or service without prior acceptance of these General Conditions and, where applicable, the conditions individuals that regulate the provision of certain services. The temporary validity of the Conditions coincides with the time of their exposure, until the moment they are totally or partially modified. The new Conditions will apply from the moment they are available to the Client, and are thus fully accessible.

All purchases of Products purchased through the Website, prior identification and authentication, through the username and password provided, will be considered validly made by the Client, and will be binding. Consequently, the Client will be exclusively responsible for any purchases of Products through the Website by any third party that uses their username and password. The placing of orders from the Website by a minor who falsifies the registration information will be understood to be carried out under the supervision and authorization of his or her parents, guardians or legal representatives.

In the event of a contradiction between the terms and conditions stated in these General Conditions and the Specific Conditions, the conditions agreed in the latter instrument will always prevail with respect to those incompatible terms.


4. Interveners.

The electronic contracting process through the Website, will be carried out between the “Client” and “Lacteas Zamoro”, understood as the “Point of Sale” of Lacteas Zamoro chosen by the Client during the contracting process.

They will be considered “Client” of the Website, those consumers, who are natural persons, resident in the territory of the EU, who are of legal age (over 18 years of age) and have a tax domicile in the EU or, where applicable, legal entities that adequately prove their status and accept these General Conditions and the Specific Conditions that, where applicable, are applicable. The purchase of Products through the Website is expressly prohibited by minors, users who do not legally reside in the EU or by users who do not meet the requirements set forth in these General Conditions, or, where applicable, in the Individuals.


5. Access and registration on the website.

Access and consultation of the catalog of products and/or services published on the Website It is free and open, with no user registration required.

Likewise, in order to begin the process of contracting the products and/or services displayed on the Website, it is essential that users register as a user, following the instructions provided below.


5.1 Requirements to register as a user.

It is an essential requirement to be able to register as a user to be over eighteen (18) years of age and to provide, through the form provided by Lácteas Zamoro through the Website, all the data required and identified as mandatory. The registered user assumes that their user account is personal and non-transferable, and both natural persons and legal entities may register on the Website.

Every registered user will have an access password, which will in any case be personal, non-transferable, will have a limited temporary validity and must meet minimum length and security requirements. The user may modify or recover said password at any time, following the procedure provided on the Website. Under no circumstances will Lácteas Zamoro know this password, which will remain encrypted.

By virtue of the above, it is the user's obligation to immediately notify Lácteas Zamoro of any fact that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, with the in order to proceed to its immediate cancellation. As long as such facts are not communicated, the provider will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.


5.2 Unsubscribe as a registered user.

The legal relationship derived from registration as a Client of the Website has an indefinite duration. Any of the parties may terminate or suspend this contractual relationship unilaterally at any time and without any cause other than their will in this regard, without prejudice to the obligations derived from the formalization of orders prior to the termination of the relationship. The Client may unilaterally exercise the right of termination through the account cancellation process.

In any case, once the cancellation has been made, the user may request a new registration, leaving aside the provider's power to not admit said registration in the specific cases specified in the clause called 'Rules of Use of the Website' or in case of conflict or controversy arising between the parties, which is yet to be resolved or which has ended with recognition of fault or negligence of the user and/or damage to the person responsible, its collaborators and associates or its users, clients or potential clients.

Likewise, Lácteas Zamoro reserves the right to cancel the username and password, and therefore access to the Website, of those users who maintain debit or unpaid balances.


6. Electronic product contracting process.

6.1 Information and availability of the products offered.

All information related to the products offered by Lácteas Zamoro for its Online Store will be published through the Website., indicating the following information regarding each of them:


  • Product model
  • Product Images
  • Product description
  • Price of the product
  • Product discounts (if applicable)
  • Product availability (stock)
  • Home delivery availability

At any time, new Products may be added to those included on the Website, it being understood, unless otherwise provided, that such new Products will be governed by the provisions of the General Conditions in force at that time. Likewise, Lácteas Zamoro reserves the right to withdraw or stop offering, at any time, and without prior notice, any Products offered on the Website.

In the event that Lácteas Zamoro does not have stock of any of the requested product/s, it will inform the Client of this situation, proceeding to refund, without undue delay, the sums paid for said product/s.


6.2 Phases of the electronic contracting procedure.

Once the user has selected the products and/or services offered by Lácteas Zamoro, the user must follow the phases of the contracting process indicated below:

Phase 1. – Shopping Cart Validation: Once the User has completed the selection of the products they wish to purchase, they must validate their shopping cart, which will show them the selected products, the number of units, the their price and shipping costs.

All orders and purchases made through the Website are subject to the effective availability of stock of the Products at the time the shipment is prepared for shipment.

Phase 2. – Provide Billing and Shipping Data: the User, once validating their shopping cart, must provide Lácteas Zamoro with the billing and shipping data for the products, and must expressly accept, by checking the corresponding box. , of these Contract Conditions. If you do not check the acceptance box, the Website will not allow you to continue with the contracting process.

Phase 3.- Select the Payment Method: The User, once providing the billing and shipping information, must select the payment method they wish to use. Currently, Lácteas Zamoro validates the following payment methods: Card and PayPal.

Phase 4.- Payment of the total financial amount: the User will be automatically redirected by the system to the online payment platforms (POS) of the corresponding banking entities.

Phase 5.- Confirmation of the Purchase: Lácteas Zamoro will send the Client, within a maximum period of 48 hours from the moment of effective payment for the purchase by the Client, an email in which a summary will be provided, with all the characteristics of the purchase and sale made. This email will be considered “Proof of Purchase”.

Likewise, by accepting these general contracting conditions, the client agrees to receive the invoices derived from the purchase of Lácteas Zamoro products in electronic format.

Notwithstanding the above, if the client wants the invoice in physical format (on paper), they must send an email to the following address requesting the invoice in physical format, properly identifying themselves and indicating the order number. for which the invoice is requested in physical format.


7. Economic conditions and payment methods.

7.1 Economic conditions.

All products offered on the Website are associated with the final price of the product, as well as, where applicable, any possible discounts that may apply to said purchase.

The prices shown on the Website apply exclusively to the Products offered through said Channel and for the time they remain published, and the same products may have different prices in other establishments and Points of Sale of Lácteas Zamoro.

The prices of the Products are always shown in euros and include VAT, as well as any other applicable tax, being those in force and legally applicable at that time. Likewise, all prices shown do not include possible applicable shipping costs, these being identified independently before confirming the sale.

In the event that Lácteas Zamoro identifies a manifest error in the price of any of the published Products, they will immediately inform the Client, as well as carry out the corresponding publication of the rectification thereof through the Website and in the media. of communication, with the Customer having the option of reconfirming, through the “My Account” section, their order at the correct price or, failing that, canceling it.

Lácteas Zamoro expressly reserves the right to modify prices at any time, without prior notice. However, in any case, the rates in force indicated on the Website at the time of placing the corresponding order will apply.


7.2 Payment methods.

To proceed with the payment, the Client must follow each and every one of the instructions shown in phase 3 of the electronic contracting process, previously described.

All payment methods provided by Lácteas Zamoro are subject to verification and authorization by the entities issuing the payment method (card issuers and/or payment account issuers), but if said entity does not authorize the payment, the purchase procedure initiated cannot be continued, the order being automatically cancelled, and the purchase and sale of the requested Product or Products being understood to have not been carried out.

The price of the Products, the costs of the shipping service, as well as any applicable taxes, will only be charged at the time of formalizing the order.

To carry out electronic payment, Lácteas Zamoro has installed an electronic commerce payment gateway provided by banking entities authorized for them. All data provided to Lácteas Zamoro is duly encrypted to guarantee maximum security and confidentiality, staying on a secure server certified according to the “Secure Socket Layer” (SSL) protocol.

Under no circumstances will Lácteas Zamoro store the card data provided by Clients through the payment gateway, and will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed, with the in order to be able to return the corresponding economic amounts.

Likewise, the user can pay quickly and securely with their PayPal account, without sharing financial information with Lácteas Zamoro. If this payment method is selected, the Client will be redirected to the secure PayPal page, where they must enter their credentials and accept the payment. Once the payment is confirmed, the Client will be returned to the Lácteas Zamoro confirmation page, where they can confirm the status of the purchase and sale made.


8. Conditions for shipping the products.

Home deliveries are only made to destinations in Peninsular Spain.

Delivery will generally be made within a period of between one and five working days from confirmation of the order, to the postal address included in the order details, except in cases of force majeure. The delivery note will be sent along with the Product or Products.

Lácteas Zamoro will contact you to inform you of the day on which the delivery will be made. If you are not at the delivery location, a second attempt will be made. In case you cannot deliver the order in this second attempt.


9. Right to withdraw orders.

The User has the right to withdraw from the purchase made through the Website, and therefore, if they are not satisfied, they may return the Product/s within a maximum period of fourteen (14) calendar days from when they have acquired possession. of the product/s.

Products that do not present a defect in their packaging or packaging at the time of delivery are excluded from the right of withdrawal (for this to be recorded as such, it must be reflected on the delivery note), or that have been removed from their original packaging.

The right of withdrawal may be exercised by contacting the Customer Service, through the means reflected in the corresponding section. It will be essential that the customer maintains the products in optimal conditions for their conservation. It is not permitted to make exchanges or returns by any other means than those indicated by Customer Service.

The return will include the purchase amount and, if applicable, delivery costs. The return will be made to the same person and in the same payment method with which the product/s were purchased.

The Customer must return the products subject to withdrawal without any undue delay and in any case no later than 14 calendar days from the date on which his decision to withdraw is communicated.
The customer will be responsible for proving that the items have been returned, so we recommend that they use shipping services that certify delivery in optimal conservation conditions.

The refund of the corresponding amount will be made within a period of 14 calendar days from the date on which they have received the products subject to withdrawal, otherwise, the disbursement may be withheld until the receipt of said goods or until the Client proves the return of the goods.


10. Quality Commitment.

At Lácteas Zamoro we are committed to the quality of our cheeses, which is why our team controls the entire manufacturing and distribution process, from raising the sheep on the farm until our cheeses arrive at your home.

Furthermore, as established by food regulations, we have implemented a HACCP system, certified by Laboratorios Tecnológico de León S.L. which guarantees bidirectional traceability that allows us, in the event of an incident, to quickly locate the entire batch and proceed to its correct disposal

When the Product or Products purchased present at the time of delivery (to be reflected as such, it must be reflected on the delivery note), defects that show that said product is not suitable for consumption or present defects that show that said product does not comply with what is described on the website will be considered defective and the customer must contact customer service as soon as possible through the methods set out in said point of this document.

If a product purchased by the customer is defective, they must contact Customer Service within a period of no more than 24 hours and they will indicate the steps to follow. Lácteas Zamoro will be responsible, whenever possible, for making the replacement. of the product, without any expense to the Client. If the product cannot be replaced for reasons of availability, a full refund of the purchase will be made.


11. Customer service and after sales.

Any query, suggestion, complaint or claim regarding the sale of the Products can be made through our Customer Service:


Phone.:  980 648 353

Telephone attention hours: Monday to Friday working days from 9:30 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m.


12. Exemption from liability.

Lácteas Zamoro cannot guarantee the technical continuity of the Website, the absence of service failures or interruptions, or that the Website will be available or accessible one hundred percent of the time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.


13. Processing of personal data.

All information provided during the contracting process will be stored by Lácteas Zamoro, in its capacity as the person responsible for the Website, and MIREgráfico will have access to them as the person in charge of maintaining the website. Lácteas Zamoro will, for all purposes, be responsible for the processing of the personal data of the Clients who have actually made the purchase and sale.

The data collected will be made available to the transport and logistics company in charge of delivering the item purchased through the website., as well as any other operator that intervenes in the purchase and/or delivery process, for the purposes of compliance with the contract or contracts with the client and the relationships derived from them. In any case, before communicating the Client's personal data to any third party, the Client must expressly accept it in advance.

The buyer is informed that the personal data provided will be incorporated into a file owned by Lácteas Zamoro, the processing of their data being necessary for the management of the contractual relationship and the provision of services. For the above purposes, the buyer guarantees that the data provided is true, being expressly responsible for the possible consequences that may arise from the falsity of said information. We inform you that the personal data provided may be communicated to third parties to comply with the obligations derived from the provision of the service.

Lácteas Zamoro has adopted the necessary technical and organizational measures to guarantee the confidentiality, security and integrity of the personal data provided, as well as to prevent its alteration, loss, unauthorized processing or access.

In order to keep their personal data updated, the buyer must report any changes that occur regarding them, otherwise Lácteas Zamoro will not be able to respond for its veracity. The buyer is informed that he may exercise, free of charge and when he deems appropriate, the rights of access, rectification, deletion, limitation in processing, opposition or portability with respect to the personal data provided, as well as withdraw, at any time, the consents granted. previously, communicating it in writing and along with a copy of a reliable document proving identity, through the email

Likewise, you may contact the data protection officer of Lácteas Zamoro, by any of the indicated means, in the event that you believe any of your rights related to data protection have been violated.

For more information about the processing of your data by Lácteas Zamoro, see the Privacy Policy.


14. Generalities.

These conditions have been exposed in due time, in accordance with current legislation. Likewise, Lácteas Zamoro makes these Purchase Conditions available to you, so that they can be stored and reproduced, thus complying with the legal duty of prior information.

Lácteas Zamoro reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website, its functionalities and/or the contents incorporated therein. You expressly acknowledge and accept that at any time Lácteas Zamoro may interrupt, deactivate and/or cancel access and/or use of the Website, without Lácteas Zamoro being responsible for it.

In the event that any provision or provisions of these Purchase Conditions are considered null or inapplicable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or inapplicability will not affect the remaining provisions. In this case, the affected clause or clauses will be replaced by another or others that have the most similar effects to those replaced.


15. Applicable legislation and dispute resolution.

The parties expressly agree that this contract will be governed and interpreted, in all its terms and conditions, in accordance with current Spanish legislation.

The parties expressly submit, for any questions or disagreements that may arise due to the interpretation, compliance and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the buyer or those of the place of performance of the contract. contractual obligation.

To file complaints regarding the use of our services, you can contact us by mail to the electronic or physical address indicated in the “Identification” section, committing us to seek an amicable solution to the conflict at all times.